REFUND, RETURN AND CANCELLATION POLICIES
We want your buying experience with us to be worry-free, and your purchase to be made with complete confidence!
If you are not completely satisfied with your purchase, simply return the merchandise back to us within 7 days. We, in our discretion, will replace it, or, based on your method of payment, refund your money. In most instances, checking your old emails from scooper claw can retrieve your receipt. All returns are subject to system approvals.
If you choose to return or exchange your product, complete the follow steps:
• Place item into a sturdy shipping package.
• Include all manufacturers’ original packing materials, manuals and accessories.
• Place shipping label on the package.
• Give the package to your local parcel carrier or drop it off at any carrier location (store, terminal or drop box).
Note: The original shipping charges incurred on your purchase are not refundable as part of your return or exchange.
Please report items that are damaged or missing within three days of delivery.
Warranty covers manufacturers’ defects Original proof of purchase is required This warranty excludes all incidental or consequential damages.
These remedies are your exclusive remedies. All other remedies are hereby excluded. All warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose are expressly excluded. The exclusions herein are subject to and may be limited by applicable law and you may have additional rights that vary from state to state.
What Information Is Collected: As part of the order process, the following information is collected from shoppers:
Credit/Debit Card Information
METHODS OF PAYMENT
We accept Visa, MasterCard, Discover and Amex, PayPal we can also accept cashier’s checks. In the event you use a cashier’s check, please send to:
Rangel Pet Products
3835 N. E. Seward
Topeka, Kansas 66616
Sales tax will only be assessed for orders that are shipped within the state of Kansa (8.6%) (9.25%). All other states and countries are tax-exempt.
Scoop claw process orders Monday through Friday, excluding Holidays. We ship by the manufacturer via ground service by Fed-Ex and USPS Ground. Multiple ordered items may ship in separate packages.
Most items are shipped within 2-5 working days but please allow up to 14 working days for your delivery to arrive at your dog’s door. Any special ordered items will take longer and delivery times could be as long as 14-21 working days.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
If you have questions, contact us at firstname.lastname@example.org.